Seminar Outline

Getting to Know Yourself and Others
  •What is the Personality Puzzle?
  •What are the different personality types?
  •What is your personality type?
  •How do the different personality types interact in their day-to-day activities?

Getting to Know the People You Can't Stand
  •Who are the 10 most unwanted people in an organization?
  •How do I deal with difficult people? What are my options?
  •How does the Lens of Behavior come into play when dealing with difficult people?
  •How do I establish intent?

Surviving Through Skillful Communication
  •How do I transform conflict into cooperation?
  •What is listening to understand really all about?
  •What is speaking to be understood?
  •How do I get what I project and expect?

Bringing out the Best in People at their Worst
  •How do I handle the 10 most unwanted people in an organization?

What If You're the Difficult Person?
  •What do I need to do to counter my "difficult" personality?

Changing Your Attitude and Behavior
  •How can I change my reactions?
  •How can I change my perspective?
  •How should I talk to myself?

Who should attend?

Anyone concerned in creating a harmonious environment for employees, HR Managers, Sales and Marketing Executives, Managers, among others.